Subscribe Subscribe   Find us on Twitter Follow POL on Twitter  



LaGarde v. Support.com: $31,475 for the class, $700,000 for the attorneys

| No Comments

Support.com offered a free "checkup" of computer safety; according to plaintiffs who sued, this was a scam that overstated the dangers and computer errors in a system to induce people to buy $29 software or a $4.99/month subscription service. LaGarde v. Support.com quickly settled for $10 a class member. Whatever the claims process was, it didn't impress the class: less than 0.2% of class members made claims. For the same reason that no one brings an individual claim for $29, no one objected to the settlement. After the parties boosted the claim value to $25 (without any notice to class members who might have taken the trouble to ask for $25 when it wasn't worth their time to ask for $10) and throwing in $200,000 to cy pres, the district court rubber-stamped the settlement and fee petition when no one objected. That $700,000 was 1.4 times what was likely an inflated lodestar of $500,000, so the attorneys suffered no consequences for freezing out 99.8% of the class, who got nothing. And Support.com got rid of consumer-fraud claims for the low low price of about $1.25 a class member, the vast majority of which went to attorneys. Consumer Watchdog, an organization that purports to be consumer advocates, seems not to complain that it received $100,000, more than three times as much as the consumers it purports to advocate for.

Leave a comment

Once submitted, the comment will first be reviewed by our editors and is not guaranteed to be published. Point of Law editors reserve the right to edit, delete, move, or mark as spam any and all comments. They also have the right to block access to any one or group from commenting or from the entire blog. A comment which does not add to the conversation, runs of on an inappropriate tangent, or kills the conversation may be edited, moved, or deleted.

The views and opinions of those providing comments are those of the author of the comment alone, and even if allowed onto the site do not reflect the opinions of Point of Law bloggers or the Manhattan Institute for Policy Research or any employee thereof. Comments submitted to Point of Law are the sole responsibility of their authors, and the author will take full responsibility for the comment, including any asserted liability for defamation or any other cause of action, and neither the Manhattan Institute nor its insurance carriers will assume responsibility for the comment merely because the Institute has provided the forum for its posting.

Related Entries:



Rafael Mangual
Project Manager,
Legal Policy

Manhattan Institute


Published by the Manhattan Institute

The Manhattan Insitute's Center for Legal Policy.