AP notes critics' predictions that there will be plenty of scope for product users and the lawyers who represent them to file inaccurate or even malicious reports on SaferProducts.gov. "Unless done very carefully, the database will be of little use to the average consumer, but subject to potential mischief in the hands of plaintiff lawyers," warns Sean Wajert. As with the already existing NHTSA database, high rates of consumer complaints filed by lawyers organizing suits against a company (like Toyota) will then be cited in credulous media as proof that the company's products must indeed have a problem. Hugh Hewitt calls it "the database that ate American business" and writes, "Reputations will be ruined and brands deeply damaged once the Congressionally-mandated internet bulletin board becomes operational." More: Carter at ShopFloor.
CPSC, 3-2, adopts new product complaint database