Filed just before the Class Action Fairness Act went into effect -- and therefore escaping its provisions -- a gigantic set of class actions against 581 insurers charges that their use of claims-management software is unfair to policyholders and beneficiaries. It's been grinding on for years since then in remote (but plaintiff-friendly) Texarkana, Arkansas. Our own Jim Copland is quoted extensively in the coverage by the Chamber-backed Legal NewsLine, and notes that the infliction of massive discovery costs as well as negative publicity has provided the plaintiffs' side with crucial leverage.